Contact our support team if you’d like help with…
- Scheduling an appointment
- Cancelling/rescheduling a session
- Our services and providers
- Other general Thriveworks questions
Contact our medical assistants, if you’re a current psychiatry client, about…
- Paperwork status
- Refills or authorizations
- Rescheduling a psychiatry session
- Other related concerns
Thriveworks is a covered entity under HIPAA. If you have questions or you’d like to find out more, contact our privacy team at email@example.com or fill out our contact form. To access your medical records, simply submit a request.
Our licensed clinical and medical professionals are thought leaders who contribute to both local and national news publications. If you have a media request, email firstname.lastname@example.org or complete our PR form.
We’re hiring! Join us in expanding access to high-quality mental health care. Learn about our clinical and administrative careers at Thriveworks, view open positions, and apply to join our growing team.
If you have questions related to billing/payment, you might find the information you’re looking for at the bottom of this page. Otherwise, take a look at our full FAQ page where we answer common questions about payment/billing, our services and providers, privacy, and more.
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FAQs about pricing and billing
Clients who use insurance often only owe a co-pay per session – with $0-$50 being the most common. However, the exact cost of our services varies, based on your payment method (insurance or self-pay) and your insurance plan’s specific benefits if you’re using insurance or your provider’s specific self-pay rate if you’re choosing to self-pay.
We accept most insurances and are proud to cover 180 million Americans across the country including UnitedHealthcare, Humana, BlueCross BlueShield, Aetna, Cigna, TUFTS, Tricare, Medicare, and more.
Yes, the majority of our providers accept Medicare. There are select provider types, however, that are not eligible to accept Medicare (per federal regulations), including licensed professional counselors and marriage and family therapists. Please confirm the provider you’d like to schedule with accepts Medicare before booking.
We have a few Medicaid-enrolled locations: Las Vegas, NV; McDonough, GA; and Newark, DE. To schedule an appointment with a provider who accepts Medicaid at one of these locations, please call the specific office — their team will be happy to help.
If you don’t have insurance or your plan doesn’t cover mental health services, you can use self-pay instead.
Below is our self-pay breakdown by service and state. You can also find the exact self-pay rate for each clinician on their profile, and we can provide this information over the phone, too — so that you can make an informed, confident decision before scheduling with us.
|Individual & relationship counseling|
|State||First Session||Subsequent Sessions|
|DC / Maryland / Virginia||$220||$160|
|All other states||$200||$170|
|State||First Session||Subsequent Sessions|
|DC / Maryland / Virginia||$350||$255|
|All other states||$300||$210|
You can pay with debit or credit — we accept Visa, MasterCard, Discover, and American Express; however, we do not accept Care Credit at this time. Or, you can pay with an HSA/HRA/FSA card.
If you’re paying with insurance, you will be charged for any remaining out-of-pocket session costs on the Wednesday after your claim is processed. If you’re using self-pay, you will be charged the first Wednesday post-session.
You can pay your bill quickly and easily in your patient dashboard.
No – as of 2023, there is no longer a Thriveworks membership fee. The extra resources and support services, traditionally associated with our membership, are now complimentary. We believe these supplemental resources enable our clients to get the very best care throughout their journey with us. As such, they are now available to all of our clients for free.
We have a flexible cancellation policy that allows clients to reschedule or cancel an appointment up to 48 hours in advance. Clients will be charged a late cancellation fee of $135 if they cancel or reschedule within less than 48 hours of their appointment, don’t show up for their appointment, or are more than 10 minutes late to a 30 minute-appointment or 15 minutes late to a 60-minute appointment (unless the session is resumed and care is delivered).