Contact us
Call us for scheduling support or book your session online.
Visit our pricing page. If you still need help, reach out to our billing team.
Customer Service
Support team
Contact our support team if you’d like help with…
- Scheduling an appointment
- Cancelling/rescheduling a session
- Our services and providers
- Other general Thriveworks questions
Billing team
Contact our billing team if you have questions about…
- Insurance or self-pay rates
- How to pay a bill
- When you’ll be billed
- Other billing/payment matters
Psychiatry team
Contact our medical assistants, if you’re a current psychiatry client, about…
- Paperwork status
- Refills or prior authorizations
- Rescheduling a psychiatry session
- Other related concerns
Clinical Quality team
Contact our Clinical Quality Team, if you’re a current Thriveworks client, about…
- Any concerns related to your clinician
- Questions regarding the ethical aspects of your care
- Issues affecting the quality of your treatment
Our team strives to ensure to ensure all clinicians provide the exceptional care you deserve. Your feedback helps us maintain our high standards and continually improve our services.
Fax Thriveworks
For Employment Verification (Human Resources), fax: 855-505-2880
Corporate Fax Number, fax: 617-379-0434
- Insurance authorizations/referrals
- Medical Records [intake/existing]
- Power of Attorney
- Custody Agreements
- Disability Claims
RX/Medication, fax: 617-864-0614
- Medication Refills
- Medication Prior Authorization
- Notifications about medication shortages or recalls.
- Patient Compliance Information
- Medication Error Reports
RCM(Revenue Cycle Management), fax: 855-465-3194
- Insurance Verification and Preauthorization
- Claims Submissions and Corrections
- Payment Documentation
- Audit and Compliance Requests
- Overpayment or Underpayment Notices
Privacy
Thriveworks is a covered entity under HIPAA. If you have questions or you’d like to find out more, contact our privacy team at privacy@thriveworks.com or fill out our contact form. To access your medical records, simply submit a request.
Press
Our licensed clinical and medical professionals are thought leaders who contribute to both local and national news publications. If you have a media request, email pr@thriveworks.com or complete our PR form.
Business partnerships
We partner with employers, primary care providers, payors, and others to provide crucial mental health services to their orgs. If you’re interested in partnering with us, email partner@thriveworks.com or fill out the form on our partner page.
Careers
We’re hiring! Join us in expanding access to high-quality mental health care. Learn about our clinical and administrative careers at Thriveworks, view open positions, and apply to join our growing team.
FAQs
If you have questions related to billing/payment, you might find the information you’re looking for at the bottom of this page. Otherwise, take a look at our full FAQ page where we answer common questions about payment/billing, our services and providers, privacy, and more.
Crisis resources
If you’re in crisis or need immediate help, please go to your nearest ER or contact the Suicide and Crisis Lifeline at 988, available 24 hours a day. You can also find other crisis resources that might better fit your needs.
Find a location near you — in-person & online care available
Alabama
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Birmingham
400 Office Park Drive Suite 308Huntsville
1101 McMurtrie Drive Northwest Suite C3Montgomery
1736 Taliaferro TrailTuscaloosa
2315 9th St Suite 4BAlaska
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Anchorage
670 West Fireweed Ln Suite 100Arizona
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Arkansas
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Bentonville
809 SW I St Suite 23Jonesboro
1814 Executive SquareMaumelle
102 Country Club Pkwy Suite ANorth Little Rock
4704 W Commercial Dr Suite ACalifornia
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Berkeley
2020 Milvia St Suite 200Encinitas
171 Saxony Rd Suite 106Fairfield
2480 Hilborn Rd Suite 101Fremont
39420 Liberty St Suite 265Huntington Beach
18652 Florida St Suite 245Long Beach
2760 E Spring St Suite 202Palo Alto
480 S California Ave Suite 104Riverside
6391 Magnolia Ave Suite 4Roseville
420 Folsom Rd Suite A-12San Bernardino
1585 South D St Suite 213San Diego
2525 Camino del Rio S Suite 301San Francisco
815 Hyde St Suite 301San Jose
2025 Forest Ave Suite 5Stockton
120 N Hunter St Suite 306Thousand Oaks
2804 Camino Dos Rios Suite 206Vallejo
631 Tennessee St Suite 101Colorado
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Boulder
4155 Darley Avenue Suite F-3Centennial
7853 E Arapahoe Ct Suite 2700Colorado Springs
1230 Tenderfoot Hill Rd Suite 305Colorado Springs
5755 Mark Dabling Blvd, Suite 360Colorado Springs
5410 Powers Center Point Suite 130Greeley
4239 Centerplace Dr Suite 2FLittleton
9200 West Cross Drive Suite 514Longmont
525 3rd Ave Suite 108Loveland
118 E 29th St Suite BWestminster
8510 Bryant St Suite 340Connecticut
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Cheshire
609 West Johnson Ave Suite 400Fairfield
2452 Black Rock Turnpike Suite O5Manchester
360 Tolland Turnpike Suite 2FMilford
70 Cherry StNew Haven
136 Sherman Ave Suite 402Norwalk
64 Wall Street Suite 200Stamford
80 Mill River St Suite 2200West Hartford
846 Farmington Ave Suite 4Delaware
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Wilmington
300 Delaware Ave Suite 1205Florida
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Boca Raton
7999 N Federal Hwy Suite 200Boynton Beach
7593 Boynton Beach Blvd Suite 120Clearwater
501 S Lincoln Ave Suite 24Coral Springs
10100 W Sample Rd Suite 205Davie
2924 Davie Rd #103Fort Lauderdale
2425 E Commercial Blvd Suite 405Gainesville
4210 NW 37th Pl Suite 700Jacksonville
4243 Sunbeam Road Suite 6Jacksonville
4070 Herschel St Suite 1Maitland
2700 Westhall Ln Suite 118Tallahassee
2852 Remington Green Cir #203West Palm Beach
1601 Belvedere Rd Suite S-204Georgia
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Alpharetta
1025 Powers PlAthens
644 N Chase St Suite 104Cumming
6010 Southard TraceKennesaw
3745 Cherokee St NW Suite 903Lawrenceville
884 Legacy Park Dr Suite 302Marietta
25 Whitlock Pl SW Suite 101Peachtree City
200 Westpark Drive Suite 160Savannah
125 E Broad St Suite 1CWoodstock
3221 S Cherokee Lane Suite 1810Hawaii
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Kailua
93 N Kainalu Dr Suite BIdaho
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Illinois
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Champaign
205 West Park Ave Suite 103Chicago
770 N Halsted St Suite 201Chicago
6645 N Oliphant Ave Suite BEvanston
1724 Sherman Ave Suite 202Evergreen Park
9730 S Western Ave #350Hoffman Estates
2500 W Higgins Rd #935Normal
314 Susan Dr Suite BWoodridge
7425 Janes Ave #205Indiana
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Indianapolis
429 N Pennsylvania St Suite 111Lafayette
250 Main St Suite 420Munster
9245 Calumet Ave Suite 100-INoblesville
14540 Prairie Lakes Blvd Suite 100Iowa
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Cedar Rapids
725 Boyson Road Northeast Suite 100Davenport
736 Federal St Unit 1-106Iowa City
1275 Highway 1-W Suite 1West Des Moines
7205 Vista Dr Suite 100Kansas
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Kentucky
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Bowling Green
310 E Main Ave Suite 202Lexington
120 Prosperous Pl Suite 207Louisville
4122 Shelbyville Rd Suite 120Louisiana
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Baton Rouge
8888 Jefferson Hwy Suite BLafayette
1602 West Pinhook Road Suite 102New Orleans
334 N Norman C Francis PkwyShreveport
6560 Youree Dr Suite 1003Maine
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Portland
550 Forest Ave Suite 201Maryland
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Annapolis
2553 Housley Rd Suite 104Baltimore
1120 North Charles St Suite 101Baltimore
2 Hamill Rd Suite 410Baltimore
2700 Lighthouse Pt E Suite 220Bethesda
4401 East-West Hwy Suite 504Columbia
5410 Lynx Lane Suite 285Frederick
5301 Buckeystown Pike Suite 320Germantown
19805 Executive Park CirGlen Burnie
801 Cromwell Park Dr Suite 111Nottingham
8817 Belair Rd Suite 204Owings Mills
400 Redland Ct Suite 107Silver Spring
1370 Lamberton Dr Suite 13Towson
22 West Rd Suite 102Massachusetts
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Amherst
17 Kellogg Avenue Suite 1CAttleboro
8 N Main St Suite 201Boston
112 Water St Suite 203Brookline
1269 Beacon St 2nd FloorCambridge
929 Massachusetts Ave Suite M03Cambridge
189 Cambridge Street 4th FloorCambridge
872 Massachusetts Ave Suite 2-2Framingham
463 Worcester Rd Suite 406Franklin
31 Hayward St Suite G2Leominster
114 Merriam Ave Suite 203Quincy
101 Adams St Suite 26Somerville
249 Elm St Suite 13Waltham
318 Bear Hill Rd Suite 4Watertown
85 Main St Suite 3RWest Springfield
425 Union StreetWestborough
5 E Main St Suite 3Worcester
405 Grove St Suite 201Michigan
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Beverly Hills
31000 Lahser Rd Suite 5Detroit
615 Griswold St Suite 707Grand Rapids Charter Township
630 Kenmoor Ave SE Suite 101-BPortage
524 E Milham Ave Suite BRoyal Oak
302 South Main St Suite 202Sterling Heights
7333 Triangle Drive 1st FloorWest Bloomfield
7439 Middlebelt Rd Suite 3Minnesota
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Eden Prairie
300 Prairie Center Dr Suite 110Minneapolis
1624 Harmon Place Suite 300Rochester
1706 Greenview Place SW 2nd FloorMississippi
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Flowood
629 Lakeland East Dr Suite GHattiesburg
423 Weathersby Rd Suite 150Jackson
4811 Old Canton Rd Suite AMissouri
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Kansas City
4010 Washington Street Suite 201St Charles
1360 S 5th St Suite 101Springfield
3322 S Campbell Ave Suite T-2St. Louis
10 S Euclid Ave Suite CSt Louis
6780 Southwest Ave Suite 2AMontana
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Billings
404 N 31st St Suite 415Nebraska
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Lincoln
300 N 44th St Suite 103Nevada
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New Hampshire
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Bedford
173 S River Rd Suite 2Nashua
71 Spit Brook Rd #205New Jersey
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Cherry Hill
1030 Kings Hwy N Suite 202Edison
7 Lincoln Hwy Suite 224Jersey City
35 Journal Square Plaza Suite 915Red Bank
65 Mechanic St Suite 203Toms River
10 Allen Street Suite 4-BNew Mexico
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Albuquerque
6200 Seagull Street Northeast Suite CRio Rancho
2600 The American Rd SE Suite 215New York
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Williamsville
1120 Youngs Road Suite 300North Carolina
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Asheville
82 Patton Ave Suite 217Chapel Hill
1516 E Franklin St Suite 200Charlotte
3111 Springbank Lane Suite ICharlotte
4412 Park Rd Suite BCornelius
19901 W Catawba Ave Suite 102Fayetteville
111 Lamon St Suite 133Greensboro
3300 Battleground Ave Suite 220Wilmington
3333 Wrightsville Ave Suite G112Winston-Salem
2150 Country Club Rd Suite 228North Dakota
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Ohio
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Cincinnati
2300 Montana AveCincinnati
2752 Erie Ave Suite 5Beachwood
23811 Chagrin Boulevard Suite 315Cleveland
2800 Euclid Ave Suite 100Columbus
1890 Northwest Blvd Suite 140Lakewood
14650 Detroit Avenue Suite 110Riverside
4130 Linden Ave Suite 170Toledo
425 Jefferson AveOklahoma
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Oklahoma City
3000 United Founders Blvd Suite 142Oregon
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Pennsylvania
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Allentown
1320 Hausman Rd Suite 100Bensalem
1950 Street Rd Suite 410Bethlehem
2223 Linden St Suite 101Philadelphia
22 S 40th St Suite 201BPhiladelphia
1800 John F Kennedy Boulevard Suite 1404Philadelphia
1518 Walnut Street Suite 202, Suite 208Philadelphia
1015 Chestnut St Suite 403, Suite 1520Pittsburgh
5830 Ellsworth Ave Suite 301Pittsburgh
307 Fourth Ave Suite 901Wyomissing
4 Park Plaza Suite 105BRhode Island
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Providence
827 N Main St Suite 3South Carolina
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Charleston
215 E Bay St Suite 404Columbia
1501 Main Street Suite 140Greenville
68 Pointe Cir Suite 3201, Suite 3102Mt Pleasant
1131 Queensborough Blvd Suite 100North Charleston
4975 Lacross Rd Suite 351Rock Hill
1030 Riverwalk Parkway Suite 203South Dakota
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Sioux Falls
3900 W Technology Cir Suite 7Tennessee
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Chattanooga
1307 East Main Street Suite 121Johnson City
174 W Springbrook DrKnoxville
320 N Peters Rd Suite CMemphis
1750 Madison Ave Suite 410Nashville
4004 Hillsboro Rd Suite 207-ATexas
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Arlington
5817 West Interstate 20 Suite 490Beaumont
2305 North St Suite 210Carrollton
2765 E Trinity Mills Road Suite 400Cedar Park
345 Cypress Creek Rd Suite 102College Station
111 University Drive Suite 150Corpus Christi
5350 South Staples Street Suite 333DCypress
15103 Mason Rd Suite e2Fort Worth
1412 W Magnolia Ave Suite 210Georgetown
1911 North Austin Ave Suite 302Grand Prairie
1050 Post & Paddock St, Suite 102Helotes
12030 Bandera Rd Suite 110-AHouston
11811 East Fwy Suite 630-10Houston
16310 Tomball Pkwy Suite 104Houston
3201 Allen Pkwy Suite E250Kingwood
611 Rockmead Drive Suite 100League City
3023 Marina Bay Dr Suite 204Little Elm
2601 Little Elm Parkway #103Lubbock
4903 82nd St Suite 60McKinney
3721 S Stonebridge Dr Unit 1402Midland
4400 N Midland Dr Suite 2910Missouri City
5819 Hwy 6 Suite 255Pasadena
7219 Fairmont Pkwy Suite 135Pearland
2743 Smith Ranch Rd Suite 801Pflugerville
2911 South A.W. Grimes Boulevard Suite 330Rowlett
3705 Lakeview Pkwy Suite 301San Antonio
21727 Interstate 10 Suite 106San Antonio
7979 Broadway Suite 100The Woodlands
1201 Lake Woodlands Dr Suite 4009Utah
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Salt Lake City
515 South 700 East Suite 3-EVirginia
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Abingdon
361 Falls DrAlexandria
3014 Colvin St Suite 1-AAlexandria
6076 Franconia Rd Suite DArlington
5303 Langston BoulevardBlacksburg
106 Southpark Dr Suite CCharlottesville
400 Locust Ave Suite 4Charlottesville
2300 Commonwealth Dr Suite 100, Suite 103Chesapeake
3804 Poplar Hill Rd Suite DChesterfield
9846 Lori Road Suite 210Fredericksburg
701 Kenmore Ave Suite 105Harrisonburg
370 Neff AveHenrico
12093-95 Gayton RdLynchburg
1000 Jefferson St Suite 1BManassas
10755 Ambassador Dr Suite 201McLean
6861 Elm St Suite 3AMidlothian
13817 Village Mill Dr 2nd FloorNewport News
1030 Loftis Blvd Suite 102Norfolk
901 Hampton Blvd Suite 301Richmond
1657 West Broad St Suite 200Richmond
1901 E Franklin St Suite 108Richmond
5310 Markel Rd Suite 102Roanoke
3235 Electric Road Suite 1AVirginia Beach
516 S Independence Blvd Suite 104Virginia Beach
509 Old Great Neck Road Suite 203Williamsburg
5372 Discovery Park Blvd Suite 204Woodbridge
2501 Hunter Pl Suite 202Washington
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Bellingham
114 W Magnolia St Suite 303Vancouver
4610 NE 77th Ave Suite 139Washington DC
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Washington
529 14th St NW Suite 1170Washington
1010 Wisconsin Ave NW Suite 340Washington
505 Capitol Ct NE Suite 300West Virginia
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Morgantown
1230 Suncrest Towne Centre DriveWisconsin
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Greenfield
4848 South 76th Street Suite 201Kenosha
2105 22nd Ave Suite 7Wyoming
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Cheyenne
2232 Dell Range Blvd Suite 312
Back to state list
FAQs about pricing and billing
How much does Thriveworks cost?
Clients who use insurance often only owe a co-pay per session – with $0-$50 being the most common. However, the exact cost of our services varies, based on your payment method (insurance or self-pay) and your insurance plan’s specific benefits if you’re using insurance or your provider’s specific self-pay rate if you’re choosing to self-pay.
Does Thriveworks accept insurance?
We accept most insurances and are proud to cover 180 million Americans across the country including UnitedHealthcare, Humana, BlueCross BlueShield, Aetna, Cigna, TUFTS, Tricare, Medicare, and more.
Does Thriveworks accept Medicare?
Yes, the majority of our providers accept Medicare. Please confirm the provider you’d like to schedule with accepts Medicare before booking.
Does Thriveworks accept Medicaid?
No, Thriveworks is not able to provide services to individuals covered by Medicaid. Instead, we recommend that you contact Medicaid directly for assistance.
What are the self-pay rates at Thriveworks?
If you don’t have insurance or your plan doesn’t cover mental health services, you can use self-pay instead.
Below is our self-pay breakdown by service and state. You can also find the exact self-pay rate for each clinician on their profile, and we can provide this information over the phone, too — so that you can make an informed, confident decision before scheduling with us.
| Individual & relationship counseling | ||
|---|---|---|
| State | First Session | Subsequent Sessions |
| Georgia | $160 | $135 |
| DC / Maryland / Virginia | $220 | $160 |
| North Carolina | $200 | $160 |
| Pennsylvania | $165 | $150 |
| Massachusetts | $240 | $195 |
| Texas | $160 | $145 |
| All other states | $200 | $170 |
| Psychiatry/medication management | ||
|---|---|---|
| State | First Session | Subsequent Sessions |
| Georgia | $260 | $175 |
| DC / Maryland / Virginia | $350 | $255 |
| North Carolina | $325 | $210 |
| Pennsylvania | $260 | $175 |
| Massachusetts | $375 | $300 |
| Texas | $255 | $175 |
| All other states | $300 | $210 |
What payment methods are available at Thriveworks?
You can pay with debit or credit — we accept Visa, MasterCard, Discover, and American Express; however, we do not accept Care Credit at this time. Or, you can pay with an HSA/HRA/FSA card.
When will I be charged?
If you’re paying with insurance, you will be charged for any remaining out-of-pocket session costs on the Wednesday after your claim is processed. If you’re using self-pay, you will be charged the first Wednesday post-session.
How do I pay my bill?
You can pay your bill quickly and easily in your patient dashboard.
Is there a membership fee at Thriveworks?
No – as of 2023, there is no longer a Thriveworks membership fee. The extra resources and support services, traditionally associated with our membership, are now complimentary. We believe these supplemental resources enable our clients to get the very best care throughout their journey with us. As such, they are now available to all of our clients for free.
What is Thriveworks’ cancellation policy?
We have a flexible cancellation policy that allows clients to reschedule or cancel an appointment up to 48 hours in advance. Clients will be charged a late cancellation fee of $135 if they cancel or reschedule within less than 48 hours of their appointment, don’t show up for their appointment, or are more than 10 minutes late to a 30 minute-appointment or 15 minutes late to a 60-minute appointment (unless the session is resumed and care is delivered).
