FAQ

Counseling, Therapy, & Coaching Services

Does Thriveworks offer couples counseling?

Yes, we do. Couples counseling is one of our most popular services. Most of our counselors have many years of experience helping couples improve their relationships.

Does Thriveworks offer online counseling sessions?

Yes, we do. Many of our therapists offer an online counseling option by video (or phone) for clients who live far from our centers, or simply prefer video to in person appointments. You can call us to schedule or book an online session here.

 

What’s the difference between counseling and coaching?

There is some overlap between counseling and coaching, but in general, counseling is a medically necessary service wherein a licensed mental health professional will help a client by diagnosing and treating a mental health disorder, such as a depressive or anxiety disorder. Life coaching is a service for which there is no state or nationally recognized license (though some providers do obtain voluntary certifications). A life coach cannot diagnose or treat mental health issues but may be able to help a client to practice success and life improvement strategies.

Does Thriveworks offer psychiatry services/medication management?

Yes, we do! Some, but not all of our locations offer psychiatric/medication management services.

Does Thriveworks offer child therapy?

Yes, we do! In offices where we have a trained child therapist(s) on staff, we provide child (and teen) therapy services. To check availability at the location nearest you, find your local practice’s phone number here.

How is Thriveworks different from other counseling practices?

At Thriveworks, we’re focused on providing the best possible customer service and making sure clients receive excellent care. On the clinical side, we recruit the best clinicians we can find and then help them to exceed their own expectations through ongoing professional development. On the customer service side, over 97% of sessions begin on time or early, calls to our offices are answered in under a minute (even in the evenings and on weekends), our offices are custom designed for client comfort, clients can reach their counselor or coach by phone or email (even if they don’t have a session scheduled), and the list goes on! You can learn more by reading about “The Thriveworks Difference” here.

How many locations do you have?

The number is increasing all the time, but as of right now (October 2019) we have about 100 locations across the US. You can view all our locations here.

Can I book my (in-person) session online?

Yes indeed! To get started, find the office closest to you and click the “Book online” button at the top of the page. If you choose to schedule by phone, we answer most calls in under a minute.

Insurance & Enrollment

Do you accept insurance?

Yes, we do! We accept many major insurance plans including Blue Cross, Anthem, Optum, United, Aetna, Cigna, Humana, and many others. This can vary by location and by provider. To view online what insurance plans your local office accepts, call us or search for your local office here and then visit your office’s “Our Counselors/Meet the Team” page. On that page we list all the insurances that are accepted, by provider.

Why is there an enrollment fee?

We created an enrollment-based practice truly designed around our clients’ needs. While other high-quality practices charge hundreds of dollars a session, we accept your insurance (just like a regular counseling center), but you get much more: excellent customer service, expert-level providers, premium benefits, and technologies that help you get the most out of your sessions. Learn more here.

What if I can’t afford the enrollment fee?

At Thriveworks, we strive to be the absolute best place for persons to get counseling. While we’re not the absolute lowest cost option, we’re not even close to the most expensive; often within a stone’s throw of any our offices are providers who don’t accept insurance of any kind, charge over $200 per session, and don’t provide a fraction of the benefits or services our clients receive. So that we can continue to provide premium care, our clients support our unique practice by paying an enrollment fee. We believe this is a small cost, and an exceptional value, for clients who use our service. However, we do not make our practice inaccessible to clients who are unable or unwilling to pay. If this is you, kindly ask when booking your session and a waiver will be provided to you.

Does Thriveworks Have a satisfaction guarantee?

Yes, we do! So that clients can choose Thriveworks with confidence, we offer a 100% satisfaction guarantee when it comes to the enrollment fee. If your experience at Thriveworks is less than stellar, we’ll work to make it right. If we can’t, we’ll refund your initial enrollment fee 100% (up to one week after your first session).

What if I’m not satisfied with the care I receive?

First, we want to try to make it right! If it’s not a good fit with your provider, we can help you to connect with a new provider. If we’re not meeting your needs from a customer service perspective, we want to fix that too. Also, Thriveworks offers a 100% Satisfaction Guarantee on the enrollment fee potion of your investment. If your first session doesn’t meet your needs, you have 7 days to contact us for a full refund.

Can my FSA (sometimes HSA) be used to pay my enrollment fee?

Sometimes. FSAs (and occasionally HSAs) might cover the cost of your enrollment fee. However, we recommend that you contact your benefits administrator to confirm.

Our Counselors, Psychologists, & Other Providers

Are you a directory of providers?

No. We’re a chain of counseling practices. We hire the best providers we can find and empower them to exceed clients’ expectations in both customer service and client care.

How does Thriveworks recruit excellent providers?

It’s not easy, but it starts by creating an environment and career path where counselors can truly thrive. Also, we’re always on the lookout for exceptional providers at the top of their field. Learn more about employment at Thriveworks here.

What is a professional counselor, LPC, LCPC, LPCC, LMHC?

A professional counselor is a masters or PhD-level mental health professional who is approved by a state licensure board to diagnose and treat mental health disorders. For example, a professional counselor might help a client overcome depression or anxiety. In addition, a professional counselor can help clients with non-medical issues, like helping a couple better communicate and thereby improve their relationship. The exact name of a professional counselor’s license can vary by state but some of the most common are: Licensed Mental Health Counselor (LMHC), Licensed Professional Counselor (LPC), Licensed Clinical Professional Counselor (LCPC), Licensed Professional Clinical Counselor (LPCC).

What is a Clinical Social Worker (LCSW or LICSW)?

A Clinical Social Worker is a masters- or doctoral-level licensed mental health professional who is qualified to perform a variety of services related to assessing, diagnosing, treating, and preventing mental health disorders as well as other disturbances to one’s wellbeing. Depending on the state of licensure, a licensed professional might be designated a Licensed Clinical Social Workers (LCSW) or Licensed Independent Clinical Social Workers (LICSW). View the Licensed Clinical Social Workers at your local office here, and then visit your local office’s “Our Counselors/Meet the Team” page.

What is a Licensed Marriage and Family Therapist (LMFT)?

A Licensed Marriage and Family Therapist (LMFT) is a licensed mental health professional with training and experience in helping both married couples / domestic partners and families to overcome difficult challenges. These professionals can treat mental health problems and also address family system and relationship problems, and they are trained to help client’s improve relationship/family dynamics. To view online the LMFTs at your local office, call us or search for your local office here and then visit your office’s “Our Counselors/Meet the Team” page.

What is a Licensed Psychologist?

Licensed Psychologists are highly trained mental health professionals who conduct counseling and therapy/psychotherapy sessions with clients. Licensing requirements vary by state, but typically the to be a licensed psychologist one must earn a doctorate in psychology (Ph.D. or Psy.D.), complete 2-3 years of post-graduate training in the diagnosis and treatment of psychological disorders, and meet other rigorous qualifications to become licensed in the specific state in which he or she will practice. To view the Licensed Psychologists at your local office, call us or search your local office here and then visit your office’s “Our Counselors/Meet the Team” page.

Privacy & Security

Is Thriveworks HIPAA compliant?

Yes, we are. Thriveworks is known as a “covered entity” under HIPAA, which means that we’re subject to all HIPAA rules and guidelines.

What can I do if I have questions about my privacy and security?

We take the responsibility of maintaining your privacy seriously. If you have any questions (or recommendations) about our privacy and security practices, we want to help. Contact us at privacy@thriveworks.com.