If a client can’t make their scheduled appointment time, they must reschedule or cancel 48 hours in advance. They will be charged a late cancellation fee of $135 if they…
- Cancel or reschedule within 48 hours of their appointment
- Don’t show up for their appointment
- Are more than 10 minutes late to a 30-minute appointment or 15 minutes late to a 60-minute appointment (unless the session is resumed and care is delivered)
Life happens, we get that. And we believe that this policy enables us to offer all our clients the necessary flexibility to cancel/reschedule an appointment on short notice when needed, while protecting our clinicians’ time, helping them maintain their schedules, and honoring the value they bring to each session.
If you have any questions, we’re here to help! Simply contact us.