Methods of Online Counseling
In general, there are two major methods of providing online counseling; they are (1)telephone counseling, and (2) online counseling. The dividing line between telephone and online counseling provision, though it seems like a clear one, is actually blurring more all the time.
For example, though videoconference is often seen as an Internet technology, a growing number of telephones are being equipped with video capabilities. In addition, telephones — especially mobile phones — possess text-messaging and email abilities, two forms of communication that are generally understood as being “Internet only,” but now exist in many people’s pockets at all times.
On the other hand, the Internet is expanding in its abilities to accommodate two-way audio communication that replicates the telephone experience. Currently, there are several companies that provide Voice over Internet protocol (VoIP), or “Internet phone” services to the public, the most widely known being two companies called Vonage and Lingo.
These exceptions to the rule aside, we will look at both the telephone and the Internet in terms of their most common functions.
Online Counseling Methods
To summarize (and simplify), the following figure outlines telephone and Internet communication methods:
Clear as Mud? Take a closer look at each method by clicking the links above.
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7 Rosenfield, (2003), p. 93.