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A Better Approach to Counseling
At Thriveworks, we believe that everyone can benefit from working with a skilled and caring mental health professional. That’s why we’ve created a membership-based practice truly designed around our clients’ needs.
We accept your insurance just like a regular counseling center, but you get much more. Experience high-touch customer support, work with top providers, utilize technologies that help you get the most out of your sessions, and enjoy other premium benefits.
Our Clients Get More
We call this The Thriveworks Difference
| Thriveworks | Typical Counseling Practice | |
|---|---|---|
| Offices open early and late |  |
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| Same- or next-day appointments | |
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| Appointments start on time | |
Unlikely |
| Care at 310+ locations | |
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| Phone access to your provider between sessions | |
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| Email access to your provider between sessions | |
|
| Providers that accept major insurance plans | |
|
| Online counseling opportunities | |
Unlikely |
| Ask-a-coach 24hr Q&A | |
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| Text support via our Success Navigator | |
|
| Exclusive video content | |
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| Ultra-flexible 23.5hr cancellations | |
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| A free e-copy of "Leaving Depression Behind" | |
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100% Satisfaction Guarantee
If your first session experience is less than stellar, we’ll work to make it right. If we can’t, we’ll refund your membership fee (up to one week after your session).
Membership Benefits
This is what your membership gets you: valuable services insurance does not cover.
Advice by Email
Your provider is available by email to offer quick, non-medically necessary guidance (during business hours). Since many Thriveworks providers receive emails by both computer and smartphone, responses are often very prompt. This service is available to you even though it doesn’t qualify for insurance reimbursement.
Advice by Phone
Need some on-the-spot guidance? Consult with your provider by phone for non-medically necessary advice, even when you don’t have an appointment. They will make their best effort to be available. This service is available to you even though it doesn’t qualify for insurance reimbursement.
Success Navigator
Enjoy text support with the Success Navigator. Our membership specialists will text you to confirm appointments and ensure that you are satisfied with your experience. Also, text us anytime for assistance with billing or canceling/rescheduling an appointment.
Therapy Buddy
Get the most out of your sessions with Therapy Buddy, our mobile app with five password-protected features. Available for iPhone and Android.
Exclusive Video Content
Receive access to exclusive video content by leaders in the counseling/psychology field.
Ask-a-coach 24hr Q&A
Thriveworks' own “Dear Abby.” Have a life-improvement question? Submit it at thriveworks.com/ask-a-coach and we’ll get you an answer usually within 24 hours.
A Free e-Copy of “Leaving Depression Behind”
We wrote a “choose your own adventure” style book about depression. Download your own eBook as a PDF or ePub (Kindle Edition).
Premium Quality Standards
We go above and beyond to provide excellent clinical and customer service to all clients.
Appointments Start on Time
More than 97% of sessions begin on time or early.
Online Counseling
We offer two online counseling options, by phone and video, because we know that in-person counseling doesn't work for every lifestyle or schedule.
Online Booking
Clients can schedule- or change- sessions conveniently online.
Care at 310+ Locations
We have offices across the country, ready to help. If you relocate for work or school, it’s never been easier to transfer your care.
Same- or Next-Day Appointments
We provide same- or next-day sessions for new clients, unlike other mental health practices, which have average wait times of three weeks or more.
Offices Open Early and Late
Our offices are typically open from 7:30am-12am EST M-F, and on weekends.
Excellent Providers
We hire only the top 4% of providers to join our team and provide the very best care to our clients.
Providers That Accept Major Insurance Plans
Most counseling practices don't take insurance and have expensive rates, starting at $250 a session. We accept hundreds of insurance plans and offer affordable out-of-pocket rates as low as $99 a session.
Free Coffee
Of course- we provide free coffee and tea refreshments in our offices for those meeting their provider in person.
Ultra-Flexible 23.5hr Cancellations
Life happens, we get it. We have a flexible cancellation policy that lets you cancel or reschedule your session for free with just 23.5 hours' notice.
