A Better Approach to Counseling

Thriveworks Lemon Slice

At Thriveworks, we believe that everyone can benefit from counseling with a skilled and caring professional. That’s why we’ve created an enrollment-based practice truly designed around our clients’ needs.

We accept your insurance just like a regular counseling center, but you get much more. Experience high-touch customer service, expert-level providers, premium benefits, and technologies that help you get the most out of your sessions.

Our Clients Get More

We call this The Thriveworks Difference

Thriveworks Typical Counseling Practice
Offices open early and late
Same- or next-day appointments
Appointments start on time Unlikely
Care at 240+ locations
Phone access to your provider between sessions
Email access to your provider between sessions
Providers that accept major insurance plans
Online counseling opportunities Unlikely
Ask-a-coach 24hr Q&A
Text support via our Success Navigator
Exclusive video content
Counselor-moderated community discussion
Ultra-flexible 23.5hr cancellations
A free e-copy of "Leaving Depression Behind"
100% Satisfaction Guarantee

100% Satisfaction Guarantee

If your first session experience is less than stellar, we’ll work to make it right. If we can’t, we’ll refund your enrollment fee (up to one week after your session).

Enrollment Benefits

This is what your enrollment gets you: valuable services insurance does not cover.

Advice by Email

Your counselor or coach is available by email to offer quick, non-medically necessary guidance (during business hours). Since many Thriveworks providers receive emails by both computer and smartphone, responses are often very prompt. This service is available to you even though it doesn’t qualify for insurance reimbursement.

Advice by Phone

Need some on-the-spot guidance? Consult with your counselor/coach by phone for non-medically necessary advice, even when you don’t have an appointment. He/she will make a best effort to be available. This service is available to you even though it doesn’t qualify for insurance reimbursement.

Ask-a-coach 24hr Q&A

Thriveworks own “Dear Abby.” Have a life-improvement question? Submit it at thriveworks.com/ask-a-coach and we’ll get you an answer usually within 24 hours.

Success Navigator

Enjoy text support with the Success Navigator. Our enrollment specialists will text you to confirm appointments and ensure that you are satisfied with your experience. Also, text us anytime for assistance with billing or canceling/rescheduling an appointment.

Therapy Buddy

Get the most out of your sessions with Therapy Buddy, our mobile app with five password-protected features. Available for iPhone and Android.

Exclusive Video Content

Exclusive Video Content

Access to exclusive video content by leaders in the counseling/psychology field.

Community Discussion

Have a life improvement question or want to encourage others? Join the discussion at thriveworks.com/community, our mental health discussion board moderated by mental health professionals.

A Free e-Copy of “Leaving Depression Behind”

We wrote a “choose your own adventure” style book about depression. Download your own eBook as a PDF or ePub (Kindle Edition).

Premium Quality Standards

We go above and beyond to provide excellent clinical and customer service.

Appointments Start on Time

More than 97 percent of sessions begin on time, or early.

Online Counseling

Can’t make it in? Connect with your provider via telephone or HIPAA compliant videoconference.

Online Booking

Clients can schedule, or change, sessions conveniently online.

Care at 90+ Locations

We have offices across the country, ready to help. If you relocate for work or school, it’s never been easier to transfer your care.

Same- or Next-day Appointments

For common issues like depression and anxiety, we can offer most clients an appointment within 24 hours of their call to us.

Offices Open Early and Late

Our offices are typically open from 7:30am-9pm M-F, and on weekends.

Excellent Providers

Highly trained, top rated, licensed providers.

Providers that Accept Major Insurance Plans

While other premium therapists don’t accept insurance, we’re happy to be in network with many major insurance plans.

Free Coffee

Of course, we provide free coffee and tea refreshments in our offices.

Ultra-flexible 23.5hr Cancellations

Life can sneak up on you. That’s why clients can cancel or reschedule any appointment with less than 1-days’ notice.