Cambridge Counseling Offices

Welcome to Thriveworks Cambridge

At Thriveworks, it is our goal to provide the most client-centric care anywhere. We’ve successfully changed the face of the counseling industry and we’ve done this by following the Thriveworks Quality Code. The Quality Code is an outline of our commitment to you and to providing the best care possible.

Thriveworks staff must maintain positive client feedback to remain on our team. Our clients benefit from the high quality of care that our counselors and coaches offer.

Our Commitment To You

This is such a warm and friendly place and I am extremely happy that I found you guys. Thank you for providing such a supportive environment! At Thriveworks Philadelphia, we strive to make your complete counseling experience relaxing, professional and positive. Our waiting rooms are equipped with drinks, snacks and other amenities as our way of saying thank you for being a part of the Thriveworks family. We appreciate all of our clients and we hope your Thriveworks experience is a positive one.

Cambridge, MA (872 Mass Ave)

Cambridge, MA (929 Mass Ave)

People Love Our Providers!

Overall Rating: ★★★★★ based on 107 reviews. See all reviews

Review for Alicia Ziegler

★★★★★

I've had the pleasure of working with Alicia at her previous job. She is an incredible clinician who's knowledge, leadership, and compassionate made her an excellent supervisor and therapist.

- Cambridge Client

Hannah is excellent

★★★★★

I had been unable to make an appointment with a therapist for a long time. Everyone had a three month waiting list. I took a chance and made an appointment here. I love Hannah, she’s excellent, and I’m glad I found Thriveworks. It’s too soon for me to weigh in on the additional services Thriveworks offers but it seems good!

- Cambridge Client

Hannah Fulkerson has been a great help

★★★★★

Hannah Fulkerson has been a great help in creating a dialogue between myself and my wife. Thank you.

- Cambridge Client

Review for Alicia Ziegler

★★★★★

I've had the pleasure of working with Alicia at her previous job. She is an incredible clinician who's knowledge, leadership, and compassionate made her an excellent supervisor and therapist.

- Cambridge Client

Hannah is excellent

★★★★★

I had been unable to make an appointment with a therapist for a long time. Everyone had a three month waiting list. I took a chance and made an appointment here. I love Hannah, she’s excellent, and I’m glad I found Thriveworks. It’s too soon for me to weigh in on the additional services Thriveworks offers but it seems good!

- Cambridge Client

Hannah Fulkerson has been a great help

★★★★★

Hannah Fulkerson has been a great help in creating a dialogue between myself and my wife. Thank you.

- Cambridge Client

Beautiful, clean office, and I totally dig my therapist.

★★★★★

Beautiful, clean office, and I totally dig my therapist. He’s great. Responsive online support and billing is a huge plus. Will be coming for a while!

- Cambridge Client

Happy with the services so far.

★★★★☆

Happy with the services so far. I appreciate the access to my schedule online.

- Cambridge Client

Hannah has been super helpful so far.

★★★★★

Hannah has been super helpful so far. She’s easy to talk to and has good analogies that put some of what I’m going through into a different perspective.

- Cambridge Client

Dr. Shinohara is great.

★★★★★

Dr. Shinohara is great. Really has helped me with my temper and anger.

- Cambridge Client

I really liked my sessions with Jess.

★★★★☆

I really liked my sessions with Jess. She’s very easy to talk to and offers some great insights.

- Cambridge Client

Great experience.

★★★★★

Great experience.

- Cambridge Client

This was a good experience

★★★★★

This was a good experience as I was able to work through many of the thoughts that have stymied me for awhile.

- Cambridge Client

I feel sure that Debbie and i will form an excellent productive partnership

★★★★★

I feel sure that Debbie and i will form an excellent productive partnership and get things done. The intake process was flawless and made fell that I had come to the right place.

- Cambridge Client

It has been an amazing experience so far

★★★★★

Dr. Shinohara is my first mental health professional I am seeing. It has been an amazing experience so far. The sessions are great and the communications with him in regards to scheduling has been really helpful and appreciative. It is invaluable to have a professional in this field that can share similar identities and experience that I have as an Asian man in America. I am thankful for this opportunity.

- Cambridge Client

Dr. Shinohara was very nonjudgemental and empathic.

★★★★★

Exactly what I was looking for in terms of supportive psychotherapy. Dr. Shinohara was very nonjudgemental and empathic. His style of questioning allowed me the space to gain my own valuable insights on my current situation.

- Cambridge Client

Counselor made me feel comfortable

★★★★★

Counselor made me feel comfortable right off the bat. My first session provided a lit of insight. I look forward to continue this journey

- Cambridge Client

Nice space, optimistic about working with my therapist

★★★★★

Nice space, optimistic about working with my therapist.

- Cambridge Client

Pleasant First Experience

★★★★★

Was a little difficult to locate but they had signs overall pleasant first experience

- Cambridge Client

First session!

★★★★☆

First session so I didn’t know what to expect and realize that my counselor needs to get to know me or us first.

- Cambridge Client

First sessions are tough, but I want to go back and see if this will help me.

★★★★☆

First sessions are tough, but I want to go back and see if this will help me.

- Cambridge Client

The facility was welcoming and my counselor was excellent.

★★★★★

The process for scheduling an appointment was easy and the availability was amazing. The facility was welcoming and my counselor was excellent.

- Cambridge Client

Great, i loved the anonymity of the waiting room

★★★★★

Great, i loved the anonymity of the waiting room and my counselor was friendly and made me feel very comfortable.

- Cambridge Client

Open, present, and caring are essential

★★★★★

Open, present, and caring are essential to providing meaningful and helpful therapy. These are the natural gifts that Emily Schoenborn brings to her practice, and one of the reasons I highly recommend my colleague and fellow traveller. I might add non-judgmental (not because she's supposed to be but is), curious, and invested in her work as well, her client's welfare and well-being the constant, underlying goal throughout the therapeutic experience. Emily is the kind of therapist whose first impression on the client is in putting immediately to rest the initial fears and uncertainty that usually attend such endeavor. It's the kind of beginning that augers well for the work ahead.

- Cambridge Client

Office was relaxing and the therapist was very helpful

★★★★★

Office was relaxing and the therapist was very helpful

- Cambridge Client

Very responsive when I called so thats good!

★★★★☆

I would just say include the 872 door code in the reminder email. I might have missed it in another but i wasn’t sure the code and nobody answered when I rang the bell (But were very responsive when I called so thats good!)

- Cambridge Client

Julia was wonderful!

★★★★★

Julia was wonderful!

- Cambridge Client

Will be back!

★★★★★

Will be back!

- Cambridge Client

You folks make this experience very seamless – I’m grateful.

★★★★★

You folks make this experience very seamless - I’m grateful. Any uncertain comments would be about the specifics of care I received, which (since I’m a first-time therapy user) is more about vagaries of personality than your overall management.

- Cambridge Client

Great first meeting!

★★★★★

Great first meeting!

- Cambridge Client

Professional and excellent providers!

★★★★★

Professional and excellent providers!

- Cambridge Client

Good insights.

★★★★★

Good insights. Just scheduled our follow up appointment.

- Cambridge Client

First one – so far so good

★★★★★

First one - so far so good

- Cambridge Client

Deb is great

★★★★★

Deb is great and provides a very easy environment in which to open up. This is my first experience and pleasantly surprised by what I’ve found so far.

- Cambridge Client

My therapist was great

★★★★☆

My therapist was great. The only problem was I was not given the access code to the building and I had to wait for someone to enter the building. The doorbell to the office is useless because there is no receptionist.

- Cambridge Client

Nice service

★★★★☆

Nice service, would be better if support was more responsive

- Cambridge Client

therapy is a journey

★★★★☆

The building sometimes smells weird, but having been a resident of Boston for a long time, I know real estate isn’t always easiest to come by. So far my meetings haven’t yielded as many practical results as I’ve wanted, but I know that therapy is a journey, and just speaking to someone about my issues has been therapeutic in it’s own way.

- Cambridge Client

I really enjoyed my first session

★★★★☆

I really enjoyed my first session and the counselor. The customer service is great here. There was some confusion with billing (the reason behind not five stars). The billing did cause extra work on my part to correct, but the customer service reps were great!

- Cambridge Client

I enjoyed my first session!

★★★★★

I enjoyed my first session! Very accessible and my therapist is very friendly and non-judging. It has been a smooth process, and I look forward to working with her.

- Cambridge Client

Very helpful

★★★★★

Very helpful first session

- Cambridge Client

Great experience so far.

★★★★★

Great experience so far.

- Cambridge Client

Great first visit connection

★★★★★

Great first visit connection for Ian and his therapist!

- Cambridge Client

Everyone was very friendly and helpful

★★★★☆

Everyone was very friendly and helpful when I called and Deb was wonderful. I’m going back next week. The only thing that went wrong is that the confirmation email said the wrong address so I was 15 minutes late for the appt.

- Cambridge Client

I appreciated the feedback

★★★★★

I appreciated the feedback and it was a productive meeting.

- Cambridge Client

Great balance or listening

★★★★★

Great balance or listening and guiding/provoking thought.

- Cambridge Client

👍👍👍

★★★★★

👍👍👍

- Cambridge Client

It was easy to book

★★★★★

It was easy to book my session, which was very helpful. Thanks.

- Cambridge Client

Easy to book.

★★★★★

Easy to book. They are quick to respond.

- Cambridge Client

Welcoming, great first session!

★★★★★

Welcoming, great first session!

- Cambridge Client

Therapists are always on time

★★★★☆

Therapists are always on time. Relaxed waiting room environment. Coffee and water available too. Company seems transparent enough.

- Cambridge Client

So far so good.

★★★★☆

So far so good. First visit was a success.

- Cambridge Client

So far so good!

★★★★★

So far so good! Easy to setup my initial appointment and can’t wait to go.

- Cambridge Client

MS

★★☆☆☆

HI - I was dismayed to learn that in addition to the on-boarding fee of $99 there is now an additional concierge fee of $29 per month. This in addition to whatever co-insurance or deductible a plan may have. I have referred college students to you for years and am hoping you can help me understand this change which amounts to a $450 annual charge. That is significant for students who are many times struggling to pay for food and daily needs. You have great therapists and I wish I could continue to refer to them. Regards, Faith

- Cambridge Client

I only wish

★★★★☆

I only wish that I had been notified before being charged on my debit card instead of my HSA credit card meant to cover medical costs.

- Cambridge Client

Everytime I call

★★★★★

Everytime I call the main number, everyone is fabulous. As many times that I have called with a question, schedule an appointment or have s problem, they are always so amazing. It's great to have this type of service when you call, it really helps!

- Cambridge Client

Being first time

★★★★☆

Being first time nothing to base it off of. Professional setting having help to understand what you sometimes cant see on your own is invaluable. Helping have a positive future.

- Cambridge Client

I was able

★★★★☆

I was able to make an appointment without a lot of stress. That's great. Thanks!

- Cambridge Client

The service was

★★★★★

The service was great!

- Cambridge Client

I’m really getting

★★★★★

I'm really getting a lot out of my experience so far. It's been very helpful and I look forward to my sessions because I know I will get a lot out of them and also feel safe and secure.

- Cambridge Client

Great operations!

★★★★★

Great operations!

- Cambridge 872 Client

Therapist was chosen

★★☆☆☆

Therapist was chosen for me with no regard to speciality. - Calls repeatedly dropped when attempting to contact main number.

- Cambridge 872 Client

Had a very

★★★☆☆

Had a very poor experience with my first therapist, causing me to leave during the session and was never followed up on. I have recently met with a new therapist who I feel is much more professional and could be a better fit. I am hesitant after my last experience but looking forward to this new relationship.

- Cambridge Client

Very quick, professional,

★★★★★

Very quick, professional, welcoming

- Cambridge Client

Negative experience. Waste

★☆☆☆☆

Negative experience. Waste of my time. Will not recommend to others. See the email I sent to ThriveWorks Support Team for details of my feedback.

- Cambridge Client

I was very

★★☆☆☆

I was very unimpressed with the level of professionalism my therapist showed. I arrived on time for the appointment and had to wait 10 minutes for him to arrive in the office. I found it strange when I was sitting beside a poster that said 97% of our appointments start on time. He never apologized or even acknowledged that he was running behind. When he entered the office, he didn't know my name to greet me - it was kind of like he hadn't remembered he had a session scheduled. As we started talking, I went over my reasons for coming, but he never asked general get to know you questions, things that I feel are important for establishing a baseline relationship and are also important to understand a person. He never asked what I did for a living, or anything about my relationship (which was the main reason I came in to talk), which all seemed a little strange. I can appreciate wanting to get to the root of the problems, but finding a therapist is a big enough leap of faith, and I wanted to feel comfortable and welcome, which I didn't.

- Cambridge Client

Great all around

★★★★★

Great all around

- Cambridge Client

Kathleen Liakos

★★★★★

Kathy Liakos is very understanding, caring, empathetic and easy to talk to.

- Cambridge Client

Kathleen Liakos

★★★★★

Kathleen Liakos a kind and caring Therapist. Just what I needed!! Highly recommend!

- Cambridge Client

Excellent Therapist

★★★★★

Kathleen Liakos is a caring, knowledgeable therapist - she has been unbelievably helpful

- Cambridge Client

One visit so far

★★★★☆

- Cambridge Client

First impression

★★★★★

A wonderful first experience and impression.

- Cambridge Client

Fantastic

★★★★★

Fantastic experience!

- Cambridge Client

Good Session

★★★☆☆

It was a good session for my first time. However, at the end it felt like it was optional to come back or proceed. It was hard for me to get a feel if this is something I would benefit from or had a connection with the therapist.

- Cambridge Client

Look and Feel

★☆☆☆☆

Shabby look and feel.

- Cambridge Client

Exceeded expectations

★★★★★

Russell exceeded expectations from a first session. He provided insights and suggestions with great efficiency.

- Cambridge Client

So far, ok.

★★★☆☆

So far, ok. Little less than impressed with the selection of a therapist when making appointment. Russ seemed like a great guy and appropriately suggested he reviewmy son's case for a better fit. Waiting to hear back. We were 15 minutes early and appointment started more than 10 minutes late, so toss us into the 3%! Would be helpful if more info on parking and what to expect upon arrival for first appointment (or maybe I missed it).

- Cambridge Client

So quickly!

★★★★★

Thank you for seeing me so quickly I really appreciated it!

- Cambridge Client

Kathleen Laikos is the best.

★★★★★

I reluctantly went to a therapist at Thriveworks. I had a common misconception in my head that they'll just sit there on a yellow-lined, OfficeMax notepad while doodling and ask "how does that make you feel?" every couple of minutes. Which, for any person in the 21st century that has a brain, is infuriating. Lo and behold, this was my first impression at Thriveworks. I showed up and met with an old, white dude in his 60s or 70s that just sat in his chair, 'writing' in his notebook, and asking me how I felt. The beginning of the session started with him asking me "How are you?" My response, "I'm f***ing here so it can't be that great, can it?" Towards the end of that session he asked me about my relationship with my parents and it devolved into this completely Freudian based bullshit. The guy obviously hadn't kept up-to-date on his profession, and came off as ignorant, condescending, and just a general moron. I wish I could remember his name so you could avoid this buffoon at all costs. But I digress... I cycled through three more therapists/counselors like this. I felt like they were idiots and not really listening or trying to help, but I needed an impartial third party to talk to while I was going through major life changes I'd never faced before so I stuck it out and kept giving it another shot. Finally, I met with Kathleen. With her thick Boston accent, no bullshit demeanor, and most importantly, someone I could talk to on a similar intellectual playing field, I felt I had met my match. I'm a pretty brusque individual, and don't let a lot of people in. Kathleen tore down that wall like it was 1989 in Germany. She helped me face my issues head on, and change for the better in what was the most difficult and emotionally taxing time in my life. Let me be clear on one thing: If you're looking for someone to hold your hand through your issues and just make you 'feel better', Kathleen is not your person. If that's what you want, go get a pet. Kathleen will ask pointed, challenging questions for you to internalize and come back to her with your thoughts. I left that office so many times and just sat on the steps smoking a cigarette trying to process my thoughts and emotions based on our session. Kathleen is not afraid to call you out when you're being unreasonable. She'll relate to you and empathize with your issues; she's seen some shit in her day, that's for sure. I can count on one hand the number of times she asked me 'how does that make you feel?' in the almost two years I saw her. And when she did, it was an appropriate, empathetic, and serious question she was asking. Kathleen really did help me when I felt nobody else could. She allowed me to get a fresh lease on life. If it wasn't for her, I'd probably be facedown in a gutter somewhere. Instead, I've moved to a city I've always wanted to be in, started a new job at a dream company, and have successfully cut out every toxic person in my life and only focus on positive relationships in my life. Of course, being the kind souled and humble individual she is, she would say that all of that positivity is my doing. But without her guidance and support, I couldn't have done it without her. I'm truly grateful to have had her as a positive light in my life, and will never forget the things she's taught me.

- Cambridge Client

Style over substance

★☆☆☆☆

Thriveworks charged a $99 fee for additional access to your therapist that, in my experience is available without this charge in every other place I've gotten therapy. Additionally, my therapist was a terrible fit, but since none of the others accepted my insurance I didn't have access to any of the other therapist. Kathylene Southard repeatedly ignored my input in my sessions, and numerous times inserted her own belief system into out sessions. I wish I'd left sooner.

- Cambridge Client

Great session

★★★★★

I had a great session. Very much annoyed my doctor. Very comfortable environment.

- Cambridge Client

Booking was easy

★★★★★

Booking was easy. Therapist was excellent, leading me with great questions.

- Cambridge Client

Perfect

★★★★★

Perfect

- Cambridge Client

Great fit

★★★★★

Erika is a great fit. Heather recommended Erika, and I felt comfortable.

- Cambridge Client

Talented Clinician

★★★★★

Alice Husted NP is an exceptionally talented clinician. Alice is kind, caring and demonstrates empathy, all the while keeping professional boundaries. I would recommend Alice to my friends and family.

- Cambridge Client

Great experience

★★★★★

Great experience, very organized and easy to get set up. I am beyond grateful to be able to have access to these services

- Cambridge Client

Wrong address

★☆☆☆☆

I was given the wrong address, so I ended up in the wrong building, my session went from an hour to a 25 min session. I was looking forward to my very first session but the experience was rushed due to the error on addresses.

- Cambridge Client

Super Helpful

★★★★★

Super helpful, easy to schedule. Russ was great. Only problem was finding the place. Perhaps consider adding more clear directions for first-timers, as I ended up in the residential building searching for the suite and was almost late I had to have a resident direct me to the rear of area where the entrance to the building is.

- Cambridge Client

Easy to open up

★★★★★

Very comfortable, great atmosphere. Easy to open up. A bit frustrating how difficult appointments are to get. But great experience.

- Cambridge Client

Great first session

★★★★★

Great first session. Went over the basics but made me feel very comfortable explaining my doubts and concerns.

- Cambridge Client

Excellent

★★★★★

Excellent

- Cambridge Client

I love Thriveworks!

★★★★★

I love Thriveworks!

- Cambridge Client

It was very easy experience

★★★★★

It was very easy experience. People there are easy to talk to.

- Cambridge Client

Looking forward to build

★★★★★

Looking forward to build a counseling relationship with my counselor.

- Cambridge Client

Best decision

★★★★★

Best decision and therapist

- Cambridge Client

I feel already a little better

★★★★★

Hedi had been my previous therapist from two years ago and still she accepted me into her busyhedule. We have just began our sessions again but I feel already a little better and level headed.

- Cambridge Client

Very good

★★★★☆

Very good and quick service

- Cambridge Client

Grateful

★★★★★

Grateful that I have the option to see someone at who has the same beliefs as I do and can help be figure things out from a biblical perspective.

- Cambridge Client

No paperwork was available for me

★★★★☆

No paperwork was available for me to fill out when I came in, and it wasn't clear what I should do. I ended up doing my onboarding paperwork by stealing a pad of paper and a pen from a cart meant for the therapists. (I returned them when I was done!)

- Cambridge Client

Went great

★★★★★

Our first appt went great.

- Cambridge Client

Flexible withhedule.

★★★★☆

Psychotherapist was promptly and willing to listen. She is also very flexible withhedule.

- Cambridge Client

Easy to talk to

★★★★★

I thought Sandra was easy to talk to.

- Cambridge Client

Late

★☆☆☆☆

Therapist was 15 minutes late and did not seem ready to see us.

- Cambridge Client

Very kind

★★★★☆

The doctor was very kind and a good listener.

- Cambridge Client

Ayala was very professional

★★★★★

Ayala was very professional, helped me tohedule consistent follow up appointments at times that work with myhedule, and gave me activities to complete to track my progress.

- Cambridge Client

will be continuing

★★★★★

I will be continuing my sessions. Very helpful.

- Cambridge Client

I absolutely love this place.

★★★★★

I absolutely love this place. Very warm and welcoming office. Meeting my therapist for the first time felt so natural, Lisa was very sweet and inviting. I look forward to going back.

- Cambridge Client

Very helpful staff!

★★★★★

Very helpful staff!

- Cambridge Client

By the end of the session I was confident in my decision

★★★★★

I was late to my first session due to snow and traffic, and I was admittedly a bit flustered. By the end of the session I was confident in my decision, and in general.

- Cambridge Client

thought provoking questions

★★★★☆

It took a long time to getheduled for an appointment, but otherwise I really liked my therapist and think she asked some thought provoking questions and will be a good fit. The office is very convenient to get to, and the facilities seemed well maintained.

- Cambridge Client

Very Pleasant

★★★★★

My experience has been incredibly helpful thus far. I had to change counselors a few months in to my time there and this might have been a very difficult process but the transition was handled wonderfully. A very pleasant and professional experience overall.

- Cambridge Client

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Thriveworks Counseling

Schedule your first appointment with a Thriveworks Counselor or Life Coach!

872 Massachusetts Ave
Cambridge, MA 02139
Mon-Fri:7AM-12AM
Saturday:7AM-6PM
Sunday:8AM-5PM

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