Image of a therapist and client in a counseling session.

23,167 people sought online therapy help in Massachusetts in the last year

Discover how starting online therapy can support your own journey toward a happier, more fulfilling life.

Meet with a provider as soon as this week

Our therapists in Franklin are booked, but we have 46 other therapists in MA available for an online or in-person session.

Starting Online therapy

What is online therapy?

With Thriveworks, Online therapy is an effective alternative to in-person therapy services in which a client can speak to a Thriveworks therapist remotely via online video conferencing. Online sessions are just as effective as in-person treatment, but they can also provide added benefits like reduced travel time, saving money on transportation or childcare, and increased access to care.

How does online therapy work?

Online therapy works much like traditional in-person therapy but takes place through secure video conferencing. Clients can attend Online therapy from any safe place they choose that has access to the internet, whether that be their home or another easily accessible place. Like in-person treatment, a therapist will work with their client to address their concerns, create goals, and establish an effective treatment plan.

What is the best option for online therapy?

There is no best option for online therapy—instead, it's best to focus on finding a provider that meets your speicifc needs and with wom you can form a professional connection with.

Is online therapy just as effective?

Yes, online therapy is just as effetive for many clients as in-person sessions.

How long does online therapy last?

Online therapy can last for a few months to years depending on the goals and symptoms of the client. The treatment process will be unique to each client and lend itself to their specific concerns, which means that the time it takes to treat them will always be different. Timing is also up to the client themselves; they are free to stop therapy whenever they please, especially if they feel they have reached their goals and addressed their concerns.

How much does online therapy cost?

Our Thriveworks therapists at Thriveworks in Franklin, MA accept most major forms of insurance, which means that many of our clients only pay $0-$50 co-pay per session. However, there are also self-pay options that sit around $200 per session, depending on the service and location, for those who are out-of-network.

Need more help deciding?

It’s no surprise, but hard times don’t check your schedule before they hit. Trauma, anxiety, stress, depression, a big move, new diagnosis, or relationship issues don’t care if you have work until 8 pm or can’t leave your kids home alone. They don’t care if you travel for work or are snowed in or have finally clicked with a counselor you love right before you move.

Hard times might not care about all these factors, but Thriveworks Franklin certainly does.

Online Counseling—or Telehealth as it is sometimes called—was created back in 1953 on the understanding that life is far from smooth-sailing but that everyone deserves a chance to get help, regardless of their situation. Thriveworks Franklin stands by this value. We offer virtual, online counseling for depression, anxiety, stress, trauma, and much more. If you would like to schedule an online appointment with Thriveworks Franklin, call (617) 360-7210.

What Is Online Counseling?

Online Counseling comes in many different forms. In its simplest form, it is counseling that takes part away from the office. That could mean a FaceTime, Skype, or phone call. Thriveworks Franklin utilizes a HIPAA compliant, private chat room used by medical professionals.

With all the technology nowadays, Telehealth can raise some questions that you have a right to ask. Will the session be taped? Is it more likely to be leaked that I am in counseling? Is hacking a concern? What about social media?

Thriveworks Franklin understands all those concerns, and we have taken the steps to assure online counseling is safe and private. The private chat room we use is safe and always hold to the Client-Counselor relationship laws that protect your information.

Online Counseling is just as safe and effective as meeting in person. And the flexibility it allows you is paramount. You deserve to be able to chase the life you’ve dreamed of. Outside factors shouldn’t dictate whether or not you can do so. That’s why Thriveworks Franklin offers Telehealth counseling- so you don’t have to stop growing and healing.

Why Online Counseling with Thriveworks Franklin?

Online Counseling can meet many of your needs, oftentimes all at once! Some clients use Telehealth as an alternative in case weather or other outside factors prevent us from meeting. Others use it regularly.

Whatever your reason for looking into Online Counseling, a few ways it could positively influence your counseling experience are:

  1. Consistency: Not everyone knows what they’ll be doing at 6 pm on a Tuesday. For people who have to travel for work or who’s work schedule changes frequently, Online Counseling makes it easier to schedule and go to appointments. You can go to them wherever you are!
  2. Weather: We all have experienced inclement weather in New England that can make driving very hazardous. Telehealth provides the option of keeping appointments even if inclement weather prohibits traveling safely.
  3. Stay with a counselor you love: It’s hard to find a counselor who you click with. Especially if you are looking for someone who relates to you on a cultural, spiritual, or other personal level, it can be heartbreaking to leave them! Searching for a new counselor can be exhausting as well. With Online Counseling, you don’t have to cut off the relationship you’ve both worked so hard to form.
  4. Anonymity: Our offices are always nonjudgmental, and our counselors are trained in empathy. However, seeing a counselor face-to-face is still a stressful experience for some. Research has proven that the anonymity of Online Counseling allows clients to open up faster. This of course makes it easier to begin on the healing and growing process! Whether you are looking for help for depression, anxiety, trauma, relationships, or anything else, the desire for anonymity is valid, and we are excited to be able to offer this option to you.
  5. Defeating the Social Stigma: Thriveworks Franklin believes wholeheartedly that seeking help is a wise, acceptable action and should be encouraged. Afterall, we all deserve the chance to live a better life. However, our views couldn’t possibly erase all the negative stigma that still surrounds mental health. We understand that the social stigma, especially if held by close friend or family members, can be a barrier when seeking counseling. Online Counseling is a way to go under the radar in your community, and research suggests it is a very useful tool for teenagers and young adults who often have smaller social circles.

These are just a few of the pros online counseling can bring. There are, of course, cons as well. There are mixed results in the research field as to whether online counseling is more effective than face-to-face. You do have the potential to lose important social cues as far as body language and energies when you meet virtually. However, one overarching consensus remains the same: some counseling is better than no counseling.

Schedule Online Counseling at Thriveworks Franklin

If you are struggling with depression, anxiety, trauma, stress, behavioral issues, or relationships, don’t struggle in silence. Online Counseling is here for you so you can connect with an empathetic, understanding counselor and start on the path towards a better life today. Thriveworks Franklin is excited to meet you- virtually or in-person- and begin this journey with you!

So, give us a call at (617) 360-7210 and one of our schedulers will be happy to get you connected with a counselor who fits your needs.

Pricing & insurance

Our therapists accept most major insurances. We cover 180 million Americans – and offer self-pay options, too.
Learn more about pricing for therapy and counseling services at Thriveworks.

Our Massachusetts therapists and counselors accept 31 insurance plans

  • Aetna

  • Anthem Blue Cross and Blue Shield Connecticut | BCBS

  • Blue Cross and Blue Shield of Massachusetts | BCBS

  • Blue Cross Blue Shield | Anthem (Blue Card)

  • Blue Cross Blue Shield of Massachusetts | BCBS Medicare Advantage (HMO | PPO)

  • Carelon

  • Caresource

  • Cigna | Evernorth

  • Cigna | Evernorth EAP

  • Cigna | Evernorth Medicare Advantage

  • Compsych

  • Fallon Health

Show more
Self-pay costs at Franklin
Talk therapy

Talk therapy

Includes individual, couples, child/ teen, & family therapy

First session


Ongoing sessions


Talk therapy


Includes reducing symptoms with medication & management

First session


Ongoing sessions


Hear from our clients

Thriveworks Franklin has no reviews yet, but check out these reviews from locations in Massachusetts.

4.5 Thriveworks Franklin reviews are collected through
Thriveworks helped me realize that I do believe people can change. I’m not the person I was three months ago, broken and fearful. I’m healthy and happy and for the first time being kind to myself. Thank you for giving me my life back.
Read more Thriveworks helped me realize that I do believe people can change. I’m not the person I was three months ago, broken and fearful. I’m healthy and happy and for the first time being kind to myself. Thank you for giving me my life back.
Anonymous Thriveworks Client
Review left on

Where to find us

0 photos

Getting here

Thriveworks Counseling & Psychiatry Franklin is located in the same building as Sancturary Salon & Day Spa, Xpression Prints, Allevato Architects, Sunrise Montessori School, Berry Insurance, and Opal Beauty Lounge, as well as many other businesses. We are not far from the intersection of Hayward Street and W Central Street, near this intersection is Patti Eisenhauer Dance Center, Timeless Crossfit and Fitness, Furniture Clinic and Preferred Pump & Equipment.

Phone number

(508) 960-6973

Languages spoken by MA providers

Monday 8:00am - 9:00pm
Tuesday 8:00am - 9:00pm
Wednesday 8:00am - 9:00pm
Thursday 8:00am - 9:00pm
Friday 8:00am - 9:00pm
Saturday 8:00am - 9:00pm
Sunday 8:00am - 9:00pm

Shown in ET

Monday 7:00am - 9:30pm
Tuesday 7:00am - 9:30pm
Wednesday 7:00am - 9:30pm
Thursday 7:00am - 9:30pm
Friday 7:00am - 9:30pm
Saturday 7:00am - 6:00pm
Sunday 8:00am - 5:00pm

Shown in ET