Image of a therapist and client in a counseling session.

23,167 people sought online therapy help in Massachusetts in the last year

Discover how starting online therapy can support your own journey toward a happier, more fulfilling life.

Meet with a provider as soon as this week

Good news! We have 28 therapists in Massachusetts available for an online or in-person session.

Starting Online therapy

What is online therapy?

With Thriveworks, Online therapy is an effective alternative to in-person therapy services in which a client can speak to a Thriveworks therapist remotely via online video conferencing. Online sessions are just as effective as in-person treatment, but they can also provide added benefits like reduced travel time, saving money on transportation or childcare, and increased access to care.

How does online therapy work?

Online therapy works much like traditional in-person therapy but takes place through secure video conferencing. Clients can attend Online therapy from any safe place they choose that has access to the internet, whether that be their home or another easily accessible place. Like in-person treatment, a therapist will work with their client to address their concerns, create goals, and establish an effective treatment plan.

What is the best option for online therapy?

There is no best option for online therapy—instead, it’s best to focus on finding a provider that meets your speicifc needs and with wom you can form a professional connection with.

Is online therapy just as effective?

Yes, online therapy is just as effetive for many clients as in-person sessions.

How long does online therapy last?

Online therapy can last for a few months to years depending on the goals and symptoms of the client. The treatment process will be unique to each client and lend itself to their specific concerns, which means that the time it takes to treat them will always be different. Timing is also up to the client themselves; they are free to stop therapy whenever they please, especially if they feel they have reached their goals and addressed their concerns.

How much does online therapy cost?

Our Thriveworks therapists at Thriveworks in West Springfield, MA accept most major forms of insurance, which means that many of our clients only pay $0-$50 co-pay per session. However, there are also self-pay options that sit around $200 per session, depending on the service and location, for those who are out-of-network.

Need more help deciding?

Have you been thinking about finding a therapist but are worried about health and safety precautions? Do schedule pressures and the burden of life’s responsibilities make it difficult for you to find time for therapy and mental health care? Maybe you’re in the processes of moving and are worried about finding a therapist in your new location.

In times of pandemic, when efforts to social distance can hinder access to health care, remote therapy can provide an invaluable resource. Doctors, patients and providers are embracing tele-health and discovering new benefits that it offers.

Our therapists, counselors and life coaches at Thriveworks Counseling in West Springfield are here for you and are committed to helping you acquire the help and care that you need. If you think online counseling may be the best choice for you, you can easily schedule an appointment online or call to speak with one of our schedulers. We look forward to beginning a journey toward a healthier and happier well-being with you!

How Does Remote Therapy Work?

The difference between tele-health, or online counseling, and in person counseling is your location and whether you use a device speak with your therapist or not. Everything that happens within your therapy is consistent with traditional, face-to-face counseling.

Once your session begins your therapist will get to know you, your individual mental health concerns, setbacks, and goals, just as they would in a traditional session. They will work with you to develop and plan and treatment to help you achieve health and success!

Some of the ways that patients and therapists access remote sessions include:

  1. Audio and Video Conferencing
  2. Email Communication
  3. Mobile and Desktop Video Call
  4. Online Chat Communication
  5. Telephone Call
  6. Text Messaging

For most adults this works in the same way as in person therapy. Sometimes children need a little extra help with attention and focus during a remote session. Child Phycologists and Counselors in the West Springfield offices have many techniques to help children to adapt and thrive in this new, remote environment.

What Are the Benefits of Remote Therapy?

Telehealth has become more popular in response to the Covid-19 pandemic, but it has had useful benefits for much longer and will continue to help patients in the future. The cons of remote therapy often revolve around a need to get out of the house in order to find privacy. For some people, an in-person connection is absolutely necessary. For others, therapy from your home provides flexibility and convenience that an office can’t offer. Maybe the anonymous aspect of therapy over the phone is more comfortable for you.

Reasons for seeking online therapy are as remote as the clients who themselves. Some of these benefits have included:

  • Comfort: Pajamas are acceptable attire for an online appointment, and you can even opt for a voice only session if video is uncomfortable for you.
  • Convenience: Online appointments can be attended from anywhere. You can have access to therapist in a wider geographic are when travel is not a factor and time spent in transportation is minimal to none.
  • Flexibility: Remote therapy can be the solution if you are balancing therapy with childcare or if you rely on others to help you get to appointments.
  • Safety: There is no need to miss an appointment because social distancing recommendations. Even if you are feeling under-the-weather, it is safe to attend a remote appointment. Although we take extreme care in keeping our offices clean and sanitary and our therapist follow all health and safety guidelines, sometimes the best option is to stay at home.

Online therapy and tele-health also allow for more flexibility to maintain your scheduled appointments when you’re traveling or out of town. Patients may receive therapy from anywhere in Massachusetts as well as outside of the state in temporary situations like vacation and business travel and school.

What Kinds of Mental Health Issues Can Be Treated with Remote Therapy?

Most mental health issues that are treated with talk therapy can be treated remotely. Many patients seek tele-health session to help with the following:

This list encompasses only a few of the topics that are addressed in online counseling. Remote therapy can be individual or group therapy which includes sessions with multiple people in separate locations. This can be particularly beneficial for families who live and multiple households and for couples who are separated by distance or otherwise.

Is Online Counseling Confidential?

Our sessions are HIPA compliant and set up to maintain the most confidential environment in which you can feel comfortable sharing with your therapist. Our counselors will never record a session and your personal information is treated the same as with an in-person session and in accordance with state regulations.

Our counselors in West Springfield understand the importance of your mental health. We also understand the many concerns and questions you may have regarding remote therapy. We are committed to maintaining the same level of privacy and confidentiality in all of our session, whether remote or in person.

How Can I Begin Therapy with a Remote, Online Counselor?

You can look for a therapist online and book your preferred appointment time and date through our online portal. Or, if you prefer, you can call us to schedule a session over the phone. No matter whether you make the appointment online or call, we have availability for you.

There are no waitlists. We have therapist with diverse backgrounds and specialties who don’t want financial strains to keep you from receiving mental health care. Financial assistance is available when needed and we work with multiple insurance companies that, in response to Covid-19, are now covering all forms of remote therapy.

Our life coaches, therapist and counselors want to start a conversation with you. Reach out and begin to achieve the health and happiness that you are working toward!

Pricing & insurance

Our therapists accept most major insurances. We accept 585+ insurance plans, and offer self-pay options, too.
Learn more about pricing for therapy and counseling services at Thriveworks.

Our Massachusetts therapists and counselors accept 28 insurance plans

  • Aetna

  • Blue Cross and Blue Shield of Massachusetts | BCBS

  • Blue Cross Blue Shield | Anthem (Blue Card)

  • Blue Cross Blue Shield of Massachusetts | BCBS Medicare Advantage (HMO | PPO)

  • Carelon

  • Cigna | Evernorth

  • Cigna | Evernorth EAP

  • Cigna | Evernorth Medicare Advantage

  • Compsych

  • Fallon Health

  • First Health Network

  • Harvard Pilgrim

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Self-pay costs at West Springfield
Talk therapy

Talk therapy

Includes individual, couples, child/ teen, & family therapy

First session


Ongoing sessions


Talk therapy


Includes reducing symptoms with medication & management

First session


Ongoing sessions


Hear from our clients

Thriveworks West Springfield has no reviews yet, but check out these reviews from locations in Massachusetts.

4.5 Thriveworks West Springfield reviews are collected through
Thriveworks helped me realize that I do believe people can change. I’m not the person I was three months ago, broken and fearful. I’m healthy and happy and for the first time being kind to myself. Thank you for giving me my life back.
Read more Thriveworks helped me realize that I do believe people can change. I’m not the person I was three months ago, broken and fearful. I’m healthy and happy and for the first time being kind to myself. Thank you for giving me my life back.
Anonymous Thriveworks Client
Review left on

Where to find us

Getting here

Thriveworks Counseling & Psychiatry West Springfield is located in the same building as Accurate Accounting Service, HomeWatch CareGivers, Progressive Insurance, and many other businesses. We are right across the street from Old Meadow Ceremony and right by the intersection of Church Street and Union Street. Nearby is the intersection of Church Street and Albany Street.

Phone number

(413) 675-5058

Languages spoken by MA providers

Monday 8:00am - 9:00pm
Tuesday 8:00am - 9:00pm
Wednesday 8:00am - 9:00pm
Thursday 8:00am - 9:00pm
Friday 8:00am - 9:00pm
Saturday 8:00am - 9:00pm
Sunday 8:00am - 9:00pm

Shown in ET

Monday 7:00am - 9:30pm
Tuesday 7:00am - 9:30pm
Wednesday 7:00am - 9:30pm
Thursday 7:00am - 9:30pm
Friday 7:00am - 9:30pm
Saturday 7:00am - 6:00pm
Sunday 8:00am - 5:00pm

Shown in ET

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