Location: Tysons Corner, VA
Posted: January 22, 2014
Thriveworks is the leading counseling franchise in the United States, with 6 locations spanning 4 US states. We exist to offer a positive, empowering and life-enriching experience for our clients. We provide excellent service that helps our clients dramatically improve their happiness, relationships and life success. Thriveworks, at its core, is its team of people. We value our entire team, both care providers and administration, immensely. We trust our team of people, invest in developing our people and promote them based on performance and measurable outcomes. Read more about our Mission and Vision.
The Clinical Operations Director in Tysons Corner, VA, participates in formulating and administering corporation policies and procedures, in developing long-range goals and objectives, and in implementing and monitoring compliance and progress with policies, goals, and objectives. This Thriveworks team member also oversees, directs and coordinates business practices and operations of the corporation’s delivery sites and programs, and the development of facility/equipment improvements and expansions, and coordinates major repairs or maintenance projects as assigned.
The Clinical Operations Director analyzes costs, operations, and forecasts data on services and program activities in coordination with CFO, Clinic Managers, and other Supervisors to monitor progress in meeting program and service operational targets; performs or directs the assessment and completion of facility improvement needs, and reviews general service functions to determine efficient and cost-effective options; and assures compliance of programs and services with funding and regulatory requirements.
He or she also participates in interviewing and hiring of management staff and makes recommendations for employment to the CEO or designee; coordinates with Director of Human Resources, Clinic Managers/Coordinator, Program Supervisors, and other staff members to organize staff development and staff education programs; and supervises, trains, and evaluates management staff in business and operational activities, retains accountability for evaluation of personnel performance through personal observation, staff interviews, and performance assessments.
- Leads initiatives to improve quality of care, patient satisfaction and employee satisfaction including practice management, electronic health records, and patient centered medical home models
- Participates in the administrative planning team and on other internal or external committees and groups as assigned by the CEO
- Assists in developing Quality Improvement and Performance systems and facility solutions for compliance with federal, state and accrediting regulations and standards
- Establishes systems to monitor usage and inventory of consumable administrative supplies
- Provides administrative leadership in customer satisfaction to promote improvement of patient and staff experience
- Participates in after-hours response to facilities security alarm company alerts.
- Performs other duties as assigned or required
Qualified candidates have a master’s degree in business or public administration, or a health discipline with a focus on administration with at least three (3) years of progressively responsible high level management and supervisory experience in similar organizations providing direct health services, with specific knowledge, experience, and demonstrated ability in the areas of budget development and management, personnel development and management, professional staff development, organizational evaluation, grant development, communication, and leadership skills in an ambulatory medical care setting with preference given for experience in Community Health Centers. Candidates with a Bachelor’s degree in Business, Public or Health Administration may substitute an additional two (2) year of qualifying experiences for the Master’s Degree.
Candidates must have writtten and verbal communication skills in English commensurate with college level education, a valid Virginia Driver’s License, proof of insurance, and personal transportation.
Preferred Knowledge, Skills and Abilities:
- Knowledge of principles and practices of organizational management and demonstrated skills in administration, governmental policies affecting clinic service delivery and operational requirements at Federal, State, and Local levels, financial and budget management, and personnel development
- Knowledge and skills in group dynamics, interpersonal relationships, and supervisory techniques
- Knowledge of health care needs and needs assessment models
- Knowledge of techniques and models for clinical service delivery
- Demonstrated skill in leadership, communication, training, and team development for professional and para-professional staff
- Skill in conflict management/resolution
- Skill in computer software applications such as word processing, database, spread sheet, and scheduling
- Skill in systems analysis and systems development
- Ability to relate effectively to persons of diverse educational and cultural backgrounds
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